Privacy policy

BARLOVA ONE LTD

Last updated: 2 July 2026

This Privacy Policy explains how BARLOVA ONE LTD collects, uses, stores, shares and protects your personal information when you visit our website, contact us, create an account, subscribe to updates, place an order, request support, or otherwise interact with our online store at https://barlova-one.com/.

BARLOVA ONE LTD sells smart automatic watering systems, irrigation products, indoor growing systems, hydroponic products, misting solutions, garden accessories and related plant care products. We operate as an online retail business and may use a fulfilment model, meaning that some orders may be processed, packed, dispatched, delivered, returned or supported through trusted suppliers, fulfilment partners, warehouses, logistics providers and courier companies.

We are committed to handling personal data lawfully, fairly and transparently in accordance with applicable data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations where applicable.

1. Who we are

For the purposes of data protection law, the data controller is:

BARLOVA ONE LTD
Company number: 16531042
Registered office: International House, 307 Cotton Exchange, Old Hall Street, Liverpool, United Kingdom, L3 9LQ
Email: contact@barlova-one.com

If you have any questions about this Privacy Policy, your personal data or your rights, please email us at contact@barlova-one.com.

2. Personal data we collect

The personal information we collect depends on how you interact with our website and services. We may collect the following categories of personal data:

2.1 Identity and contact information

  • Full name;
  • Email address;
  • Phone number, where provided by you;
  • Billing address;
  • Shipping or delivery address;
  • Company name, where relevant.

2.2 Order and transaction information

  • Products ordered, viewed, saved, added to cart or purchased;
  • Order number and order history;
  • Delivery method, fulfilment status and tracking information;
  • Returns, refunds, exchanges, warranty requests and customer support history;
  • Payment status and transaction confirmation details.

We do not intentionally store full payment card numbers on our own systems. Payments are processed by secure third-party payment providers, such as Shopify Payments or other payment processors available at checkout.

2.3 Account information

  • Customer account details;
  • Login credentials or account identifiers;
  • Saved addresses and preferences;
  • Communication preferences.

2.4 Communication information

  • Messages sent through our contact form;
  • Email correspondence with customer support;
  • Product enquiries, complaints, feedback and review content;
  • Information you provide when asking for help choosing a product.

2.5 Technical and usage information

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Pages visited, products viewed and actions taken on the website;
  • Cart activity, checkout activity and referral source;
  • Cookie identifiers and similar online identifiers.

2.6 Marketing information

  • Email subscription status;
  • Marketing preferences;
  • Responses to newsletters, campaigns or promotions;
  • Consent records where required.

3. How we collect personal data

We may collect personal data in the following ways:

  • Directly from you when you place an order, create an account, contact us, subscribe to updates, request support, submit a review or complete a form on our website.
  • Automatically when you browse our website, use our checkout, interact with our products or use cookies and similar technologies.
  • From service providers such as Shopify, payment processors, fulfilment partners, courier companies, analytics providers, customer support tools and fraud prevention providers.
  • From third parties where necessary to process payments, prevent fraud, complete delivery, manage returns or comply with legal obligations.

4. Why we use your personal data

We use personal data only where we have a lawful reason to do so. The main purposes are described below.

Purpose Examples Lawful basis
Processing orders Accepting your order, confirming payment, preparing fulfilment and delivery Performance of a contract
Delivery and fulfilment Sharing required order and address details with suppliers, fulfilment partners, warehouses and couriers Performance of a contract; legitimate interests
Customer support Answering questions, helping choose products, handling complaints, returns, refunds and warranty requests Performance of a contract; legitimate interests
Website operation Running our Shopify store, checkout, cart, security tools and customer account features Performance of a contract; legitimate interests
Fraud prevention and security Detecting suspicious orders, protecting our website, preventing misuse and protecting customers Legitimate interests; legal obligation
Legal and accounting compliance Keeping invoices, tax records, payment records and business records Legal obligation
Marketing communications Sending newsletters, product updates, offers and plant care content where permitted Consent or legitimate interests, depending on the communication
Analytics and improvement Understanding website performance, product interest, checkout issues and customer experience Consent where required; legitimate interests where permitted

5. Fulfilment model and delivery partners

BARLOVA ONE LTD may operate using a fulfilment model. This means that some products may be stored, packed, dispatched or delivered by third-party fulfilment partners, suppliers, warehouses or courier companies on our behalf.

To complete your order, we may share only the information reasonably necessary for fulfilment, delivery, tracking, returns, exchanges, warranty handling or customer support. This may include your name, shipping address, phone number where provided, email address, order number, product details and delivery instructions.

We do not authorise fulfilment partners, suppliers or couriers to use your personal data for their own unrelated marketing purposes. They are expected to process personal data only as necessary to provide the relevant fulfilment, logistics, delivery or support service.

6. Shopify and payment processing

Our website is powered by Shopify. Shopify provides the e-commerce platform that allows us to display products, manage orders, operate checkout, process certain payments, manage customer accounts, provide analytics, support fraud prevention and operate our online store.

When you use our website or place an order, your personal data may be processed by Shopify and by payment providers involved in your transaction. These providers may process data as our service providers and, in some cases, as independent controllers depending on the service and legal requirements.

Payment information is processed securely by third-party payment providers. We do not intentionally collect or store complete card details on our own systems.

7. Who we share personal data with

We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

  • Shopify and related e-commerce service providers;
  • Payment processors and fraud prevention providers;
  • Suppliers, fulfilment partners, warehouses and order processing partners;
  • Courier, postal and logistics companies;
  • Customer support, email, hosting and IT service providers;
  • Analytics and cookie technology providers, where permitted;
  • Professional advisers, including accountants, legal advisers and compliance consultants;
  • Government authorities, regulators, courts, law enforcement or tax authorities where required by law;
  • Potential buyers, investors or advisers in the context of a business sale, restructuring, merger or similar transaction.

We do not sell your personal data for money. We also do not share your personal data with third parties for their own unrelated marketing unless you have given consent or the law allows it.

8. Marketing communications

If you subscribe to our newsletter or otherwise agree to receive marketing, we may send you product updates, offers, smart watering tips, plant care content and other BARLOVA ONE communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at contact@barlova-one.com.

Even if you opt out of marketing, we may still send you service-related messages, such as order confirmations, shipping updates, return confirmations, account notices or important legal updates.

9. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember cart contents, support checkout, improve security, analyse website performance and, where enabled, support marketing or advertising.

Some cookies are strictly necessary for the website to work, for example cookies that allow you to add products to your cart, proceed through checkout, keep the website secure or load pages correctly. These cookies do not normally require consent.

Other cookies, such as analytics, advertising, personalisation or tracking cookies, may require your consent depending on the technology used and applicable law. Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality, including cart, checkout or account features.

10. International transfers

Some of our service providers, including Shopify, payment processors, technology providers, support tools, fulfilment partners or logistics providers, may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we rely on appropriate safeguards where required by law, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms.

11. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud and maintain business records.

In general:

  • Order, invoice, tax and accounting records may be kept for up to 6 years or longer where required by law;
  • Customer support correspondence may be kept for as long as needed to handle the request and maintain business records;
  • Marketing records are kept until you unsubscribe or withdraw consent, unless we need to keep a suppression record to respect your opt-out;
  • Technical, analytics and cookie data may be kept for shorter periods depending on the tool and cookie duration;
  • Fraud prevention, legal claims and dispute records may be kept for as long as necessary to protect our legal rights.

12. How we protect personal data

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include secure e-commerce infrastructure, access controls, payment security measures, account protection, service provider controls and internal data handling practices.

However, no website, online store, email system or internet transmission is completely secure. You should avoid sending sensitive information to us through insecure channels.

13. Your rights

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

  • The right to be informed about how we use your personal data;
  • The right to access the personal data we hold about you;
  • The right to correct inaccurate or incomplete personal data;
  • The right to request deletion of your personal data;
  • The right to restrict certain processing;
  • The right to object to certain processing, including direct marketing;
  • The right to data portability in certain circumstances;
  • The right to withdraw consent where processing is based on consent;
  • The right to complain to a data protection authority.

To exercise your rights, please email us at contact@barlova-one.com.

We may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law.

14. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue: contact@barlova-one.com.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/

15. Children’s privacy

Our website and products are intended for adults and general household customers. We do not knowingly collect personal data from children under the age of 13. If you believe that a child has provided personal data to us, please contact us and we will take appropriate steps to delete it where required.

16. Third-party links

Our website may contain links to third-party websites, platforms, payment services, courier tracking pages, social media pages or other external services. We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal data to them.

17. Product reviews and public content

If you submit a product review, testimonial, rating or similar content, we may display your review on our website or marketing materials. We will normally display only the information you provide for that purpose, such as your first name, initials, rating, review text and product purchased.

Please do not include sensitive personal information in reviews or public submissions.

18. Business, legal and regulatory checks

We may keep and process certain business records, transaction data, invoices, supplier records, delivery confirmations, customer correspondence and compliance documents where necessary for accounting, tax, legal, banking, payment provider, fraud prevention, dispute resolution or regulatory purposes.

This may include sharing limited information with banks, payment processors, professional advisers or compliance reviewers where reasonably required to verify our business activity, investigate transactions, respond to lawful requests or maintain our business relationship with service providers.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, fulfilment arrangements, legal requirements, service providers or data handling practices.

When we update this Privacy Policy, we will change the “Last updated” date at the top of this page. Where required by law, we may also provide additional notice.

20. Contact us

If you have any questions about this Privacy Policy, your personal data or your privacy rights, please email us at contact@barlova-one.com.

BARLOVA ONE LTD
Company number: 16531042
International House, 307 Cotton Exchange, Old Hall Street, Liverpool, United Kingdom, L3 9LQ
Email: contact@barlova-one.com