Refund policy

BARLOVA ONE LTD

Last updated: 2 July 2026

This Return and Refund Policy explains how returns, cancellations, refunds, exchanges, damaged items and faulty products are handled by BARLOVA ONE LTD when you purchase products from our online store at https://barlova-one.com/.

BARLOVA ONE LTD sells smart automatic watering systems, irrigation products, indoor growing systems, hydroponic products, misting solutions, garden accessories and related plant care products. We operate as an online retailer and may use a fulfilment model, meaning that some orders may be processed, packed, shipped, returned or inspected through trusted suppliers, fulfilment partners, warehouses, logistics providers or courier companies.

This policy applies to purchases made directly through our website. Nothing in this policy affects your statutory rights under applicable consumer protection law.

1. Who we are

BARLOVA ONE LTD
Company number: 16531042
Registered office: International House, 307 Cotton Exchange, Old Hall Street, Liverpool, United Kingdom, L3 9LQ
Email: contact@barlova-one.com

Please contact us before sending any product back. Because we may use fulfilment partners and warehouse locations, the correct return address may be different from our registered office address.

2. Your right to cancel an online order

If you are a consumer purchasing online, you have the right to cancel your order within 14 days after the day you, or a person nominated by you, receive the goods.

You do not need to give a reason for cancelling within this period. To exercise your right to cancel, you must contact us clearly by email at: contact@barlova-one.com.

Please include your full name, order number, email address used for the purchase and the item or items you wish to return.

3. Returning goods after cancellation

After you notify us that you wish to cancel and return your order, you must send the goods back within 14 days from the day you informed us of your decision to cancel.

We will provide return instructions and the correct return address after reviewing your request. Please do not send products to our registered office unless we specifically instruct you to do so.

Returned items should be sent back with all original parts, accessories, manuals, cables, fittings, packaging and any free items supplied with the order, where reasonably possible.

You are responsible for taking reasonable care of the goods while they are in your possession. You may inspect the goods as you would reasonably do in a shop, but you should not install, modify, damage, heavily use or handle the goods beyond what is necessary to check their nature, characteristics and function if you intend to return them.

4. Condition of returned items

To help us process your return quickly, returned products should be:

  • Safely packaged for return shipping;
  • Returned with all included components and accessories;
  • Returned with manuals, fittings, cables, connectors, nozzles, sensors or other included parts, where applicable;
  • Not damaged through misuse, improper installation, modification or negligent handling;
  • Returned with order details or proof of purchase.

If the value of the goods has been reduced because you handled them more than necessary, installed them, used them outdoors, damaged them, modified them or returned them incomplete, we may make a reasonable deduction from the refund to reflect the reduction in value.

5. Return shipping costs

For change-of-mind returns or cancellations, you are responsible for the cost of returning the goods to us unless we confirm otherwise in writing.

If the item is faulty, damaged on arrival, incorrect or not as described, we will provide a suitable solution and may cover reasonable return shipping costs where required.

We recommend using a tracked and insured delivery service for returns. We are not responsible for returned goods lost or damaged in transit before they reach the return address provided by us.

6. Refunds for cancelled orders and returns

Once your return is received and inspected, we will notify you by email whether your refund has been approved.

If approved, refunds will be issued to the original payment method used at checkout. Refund processing times may vary depending on your bank, card issuer, payment provider or Shopify payment processing times.

Where you cancel the full order within the legal cancellation period, we will refund the price paid for the returned goods and the standard delivery charge you paid, if applicable. If you selected a more expensive delivery option, such as express delivery, we are only required to refund the cost of standard delivery.

We will usually process the refund within 14 days after we receive the goods back or after you provide proof that you have sent the goods back, whichever is earlier.

If only part of an order is returned, delivery charges may not be refunded unless required by law or unless the item returned was faulty, damaged, incorrect or not as described.

7. Faulty, damaged or incorrect items

Please inspect your order as soon as it arrives. If an item is faulty, damaged, incorrect, incomplete or not as described, contact us as soon as possible at contact@barlova-one.com.

Please include:

  • Your order number;
  • A clear description of the issue;
  • Photos or videos showing the fault, damage, incorrect product or missing parts;
  • Photos of the outer packaging and shipping label if the parcel arrived damaged;
  • Any relevant installation or usage details, where applicable.

If the product is confirmed to be faulty, damaged on arrival, incorrect or not as described, we may offer a repair, replacement, exchange, partial refund or full refund, depending on the circumstances and your legal rights.

If a product is faulty within the first 30 days after delivery, you may be entitled to reject it and receive a refund, subject to applicable consumer law.

8. Products that cannot normally be returned

Some products may not be eligible for change-of-mind returns unless they are faulty, damaged, incorrect or not as described. This may include:

  • Products made to your specification or clearly personalised;
  • Items that have been installed, modified, cut, wired, assembled outdoors or otherwise altered after delivery;
  • Items damaged through misuse, incorrect installation, poor maintenance, accidental damage or unauthorised repair;
  • Sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable;
  • Perishable or consumable goods, where applicable;
  • Gift cards, digital products or downloadable content, where applicable.

This does not affect your rights if the product is faulty, damaged, incorrect or not as described.

9. Order cancellation before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at contact@barlova-one.com.

We will try to cancel the order before it is processed by our fulfilment system. However, because some orders may be sent quickly to suppliers, warehouses or fulfilment partners, we cannot guarantee that cancellation will always be possible before dispatch.

If the order has already been dispatched, you may still be able to return it under this policy once it has been delivered.

10. Exchanges and replacements

We may offer an exchange or replacement where a product is faulty, damaged, incorrect, missing parts or where another suitable item is available.

Exchanges are subject to product availability. If a replacement item is not available, we may offer a refund or another appropriate solution.

11. Missing parcels and delivery issues

If your order has not arrived within the expected delivery timeframe, please contact us at contact@barlova-one.com.

We may need to check tracking information, courier records, fulfilment status and delivery confirmation details. If the parcel is confirmed as lost, incorrectly delivered or not delivered, we will work with the courier or fulfilment partner to resolve the issue.

Please make sure that your shipping address is complete and accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer, but we will try to assist where reasonably possible.

12. Refused deliveries and uncollected parcels

If a parcel is refused, not collected, returned to sender or cannot be delivered due to incorrect information provided by the customer, we may deduct reasonable return shipping costs, redelivery costs or courier charges from any refund, unless the return is due to our error or a faulty, damaged, incorrect or not-as-described product.

13. How to request a return

To request a return, please email us at: contact@barlova-one.com.

Please include:

  • Your full name;
  • Your order number;
  • The email address used for the order;
  • The product or products you wish to return;
  • The reason for return, if you wish to provide one;
  • Photos or videos if the item is faulty, damaged, incorrect or incomplete.

After reviewing your request, we will provide return instructions. Please do not send any item back until you have received return instructions from us.

14. Refund delays

If we have confirmed that your refund has been processed but you have not received it, please first check with your bank, card issuer or payment provider. Refunds can take several business days to appear depending on the payment method.

If you still have not received your refund after checking with your payment provider, contact us at: contact@barlova-one.com.

15. Business purchases

If you purchase products for business, trade, resale, commercial installation or professional use, different rules may apply. Please contact us before purchase if you require business-specific return terms, bulk order terms or commercial warranty information.

16. Changes to this policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, fulfilment arrangements, logistics partners, legal requirements or business operations.

When we update this policy, we will change the “Last updated” date at the top of this page.

17. Contact us

If you have any questions about returns, refunds, cancellations, exchanges, damaged goods or faulty products, please contact us:

BARLOVA ONE LTD
Company number: 16531042
International House, 307 Cotton Exchange, Old Hall Street, Liverpool, United Kingdom, L3 9LQ
Email: contact@barlova-one.com