Shipping policy

BARLOVA ONE LTD

Last updated: 2 July 2026

This Shipping Policy explains how orders are processed, fulfilled, shipped and delivered when you purchase products from BARLOVA ONE LTD through our online store at https://barlova-one.com/.

BARLOVA ONE LTD sells smart automatic watering systems, irrigation products, indoor growing systems, hydroponic products, misting solutions, garden accessories and related plant care products.

We operate as an online retail business and may use a fulfilment model. This means that some orders may be processed, packed, dispatched and delivered through trusted suppliers, fulfilment partners, warehouses, logistics providers or courier companies on our behalf.

Your contract for the purchase of products through our website is with BARLOVA ONE LTD, unless clearly stated otherwise.

1. Company information

BARLOVA ONE LTD
Company number: 16531042
Registered office: International House, 307 Cotton Exchange, Old Hall Street, Liverpool, United Kingdom, L3 9LQ
Email: contact@barlova-one.com

Please note that our registered office is not necessarily our warehouse, dispatch location or return address. Because we may use fulfilment partners, products may be shipped from different warehouse or supplier locations.

2. Order processing time

Orders are usually processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday to Friday, excluding weekends, UK bank holidays and public holidays.

Processing time may be longer during busy periods, promotional periods, supplier delays, warehouse delays, courier disruption, stock checks, payment verification, fraud prevention checks or other operational circumstances outside our reasonable control.

3. Fulfilment model

Some orders may be fulfilled directly by BARLOVA ONE LTD, while others may be fulfilled by trusted suppliers, warehouses, fulfilment partners or logistics providers.

Under this model, order processing, packing, dispatch, tracking updates and delivery may involve third-party fulfilment partners acting on our behalf.

If your order contains multiple products, the items may be shipped separately, arrive in separate parcels, arrive on different dates or be shipped from different fulfilment locations.

This does not affect your statutory rights or your right to contact BARLOVA ONE LTD regarding your order.

4. Delivery areas

We primarily serve customers in the United Kingdom.

We may also offer delivery to other countries or regions where available at checkout. Delivery availability may depend on product type, supplier location, courier coverage, customs rules, shipping restrictions and fulfilment partner capabilities.

If your location is not available at checkout, we may be unable to deliver to that address.

5. Estimated delivery times

Estimated delivery times may vary depending on the product, warehouse location, delivery address, courier service and fulfilment partner.

Typical estimated delivery times are:

  • United Kingdom: approximately 3–10 business days after dispatch;
  • International orders, where available: approximately 7–21 business days after dispatch.

These delivery times are estimates only and are not guaranteed unless we expressly state a guaranteed delivery date in writing.

If no specific delivery date has been agreed with you, we will aim to deliver the goods within 30 days after the order is placed, unless a different timeframe is clearly agreed with you.

6. Shipping costs

Shipping costs, where applicable, will be displayed at checkout before you complete your order.

Shipping costs may vary depending on the product, order value, delivery address, courier service, warehouse location, product size, product weight or promotional offer.

If free shipping is offered, this will be displayed on the website or at checkout. Free shipping offers may be subject to conditions, minimum order value, product restrictions or delivery location restrictions.

7. Order confirmation

After you place an order, you should receive an order confirmation email at the email address provided during checkout.

The order confirmation email confirms that we have received your order. It does not necessarily mean that the order has already been dispatched.

Please check your order details carefully. If you notice an error in your shipping address, contact us immediately at: contact@barlova-one.com.

8. Tracking information

Where tracking is available, tracking details will be sent to the email address provided at checkout once the order has been dispatched or once tracking information becomes available from the courier or fulfilment partner.

Tracking updates may take time to appear after dispatch. In some cases, tracking information may update only after the parcel has been scanned by the courier.

Some smaller items, supplier-shipped items or international shipments may have limited tracking depending on the courier service used.

9. Delivery delays

We work to process and deliver orders within the estimated timeframe, but delays may occasionally occur.

Delivery may be delayed due to:

  • Supplier or fulfilment partner processing delays;
  • Warehouse delays or stock verification;
  • Courier delays or route disruption;
  • High order volume or seasonal demand;
  • Incorrect or incomplete shipping address;
  • Payment verification or fraud prevention checks;
  • Customs clearance, import checks or international shipping procedures;
  • Weather conditions, strikes, transport disruption or events outside our reasonable control.

If your order is significantly delayed, please contact us at: contact@barlova-one.com.

10. Incorrect or incomplete address

You are responsible for providing a complete, accurate and deliverable shipping address at checkout.

We are not responsible for delays, failed deliveries, lost parcels, redelivery charges or return shipping costs caused by incorrect, incomplete or outdated address information provided by the customer.

If a parcel is returned to sender because of an incorrect or incomplete address, we may offer redelivery subject to additional shipping charges, or we may issue a refund after deducting reasonable shipping, return or handling costs where permitted by law.

11. Failed delivery, refused delivery and uncollected parcels

If a delivery attempt fails, the courier may leave instructions for redelivery, collection or further action.

If a parcel is refused, not collected, returned to sender or cannot be delivered due to customer action or inaction, we may deduct reasonable shipping, return, redelivery or handling costs from any refund, unless the issue was caused by our error, the courier’s confirmed error or a faulty, damaged, incorrect or not-as-described product.

12. Lost parcels

If your parcel appears to be lost, please contact us at: contact@barlova-one.com.

We may need to investigate the issue with the courier, fulfilment partner, supplier or warehouse. This may require checking tracking information, dispatch records, delivery confirmation, GPS delivery data, proof of delivery or courier investigation results.

If the parcel is confirmed as lost and the loss was not caused by incorrect customer information or customer failure to collect the parcel, we may offer a replacement, redelivery or refund depending on the circumstances.

13. Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible at: contact@barlova-one.com.

Please include:

  • Your order number;
  • Photos of the damaged item;
  • Photos of the outer packaging;
  • Photos of the shipping label;
  • A short explanation of the issue.

Please keep the product and packaging until we have reviewed the issue. This may be required for courier, warehouse or supplier investigation.

14. Missing items or partial shipments

If your order arrives with missing items, please contact us at: contact@barlova-one.com.

Because some orders may be shipped in multiple parcels from different fulfilment locations, missing items may still be in transit under a separate tracking number.

We will check the order, tracking details and fulfilment records and provide an appropriate solution where required.

15. Customs, duties and import taxes

For orders delivered outside the United Kingdom, customs duties, import taxes, brokerage fees, local charges or additional delivery fees may apply.

Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs checks, import procedures, customs documentation requests or local delivery regulations.

16. Delivery restrictions

Some products may be subject to delivery restrictions due to size, weight, courier limitations, destination country rules, product type, supplier restrictions or local regulations.

We may be unable to deliver to certain addresses, including some remote areas, PO boxes, freight forwarding addresses, hotels, temporary accommodation or unsupported international destinations.

If we are unable to deliver your order, we will contact you and may offer an alternative solution or refund.

17. Risk and ownership

Risk in the goods passes to you when the goods are delivered to you or to a person nominated by you to receive them.

Ownership of the goods passes to you once we have received full payment for the order.

18. Pre-orders and backorders

If a product is listed as a pre-order, backorder or delayed-dispatch item, the estimated dispatch or delivery timeframe will be shown on the product page, at checkout or communicated to you by email where possible.

Pre-order and backorder delivery dates are estimates and may change due to supplier, manufacturing, import, warehouse or courier delays.

If a pre-order or backorder is significantly delayed, we may contact you with an update and, where applicable, provide cancellation or refund options.

19. Changes to shipping information

We may update shipping methods, delivery estimates, courier partners, fulfilment locations, delivery areas or shipping costs from time to time.

The shipping terms that apply to your order are the terms displayed on our website or at checkout at the time you place your order, unless a change is required by law or agreed with you.

20. Returns

Shipping and delivery terms are separate from our Return and Refund Policy.

If you wish to return an item, please contact us before sending any product back. The correct return address may be different from our registered office and may depend on the product, supplier, warehouse or fulfilment partner.

Return requests should be sent to: contact@barlova-one.com.

21. Contact us

If you have any questions about shipping, delivery, tracking, fulfilment, missing parcels, damaged parcels or delivery delays, please contact us:

BARLOVA ONE LTD
Company number: 16531042
International House, 307 Cotton Exchange, Old Hall Street, Liverpool, United Kingdom, L3 9LQ
Email: contact@barlova-one.com